Lakeland Ltd has recently hired 12 new Christmas staff for their Contact Centre and Kendal Distribution Centre.

As traditional recruitment methods weren’t working, the HR team turned to Inspira to help them. Erin Doherty from Inspira’s office in Barrow interviewed Claire Fielding, to find out why Inspira had made a difference to Lakeland’s recruitment efforts and how they found the experience.

Why did your company want to work with Inspira?

Julia Winder contacted us to see if Inspira could support our recruitment and we gave her a tour around the Windermere site. She spoke to individuals in the contact centre and got a feel for the role. At that time, we thought we probably wouldn’t need their services in 2019, but a few days later we were advised more Christmas staff would be needed.

So Inspira were called and within a week we had an interview day set up in Barrow – superb service and done so pleasantly and with a “can do” attitude.

Why was working with Inspira an easier way to recruit then other methods you have used?

Inspira listened to us, they learnt about the roles and understood what we were looking for.

Through their client and referral lists, they found potential candidates for us, putting them through pre-employment and employability courses which for us included manual handling and customer service courses and helped with pre-screening. The applicants learny how to complete a good CV and a detailed and concise application form. In addition, Inspira supplied us with interview facilities down in Barrow and looked after our interviewers!

What makes Inspira’s employability courses stand out?

In our experience the difference with Inspira is that their clients come from a diverse range of backgrounds. They may be people returning to work after a break but with previous work history, or they may well have come to a time in their life when they just want a career change.

What would you say the main benefits of using Inspira have been?

Time saving was a huge benefit. Inspira did all the background work, introducing our company to potential candidates. They then helped them to do interpret the application and use best practice to complete it. Inspira have saved us in advertising costs and time, as well as introducing us to people who may not have heard of or thought of applying to Lakeland.

Would you encourage more local employers to get involved in pre-employment programmes and recruit through Inspira?

Inspira are a great local company who take the time to listen and learn about your company. They work hard to get people ready for work and into employment, so they are focused on finding suitable candidates for the role, with no cost to your company.