Susan grew up and attended school in North Wales, and learnt Welsh as part of the curriculum. Susan completed her ILM qualifications specialising in business improvement and change management.   

Her career in the nuclear and construction industries has since taken her all over the UK. She has worked on mergers and acquisitions to drive integration of organisation’s policies, procedures, culture and communications.

Susan also had specific responsibilities for developing sector specific apprenticeship routes, working with colleges, universities, employers and professional trade organisations to increase apprentice opportunities nationally and deliver frameworks that addressed the skills gaps faced by the industry employers.

A move to Cumbria in 2010 saw Susan take a role in further education and student recruitment for college courses and apprenticeships before she joined Inspira in 2018 as Area Operations Manager for Carlisle and Eden, with responsibility for NCS delivery along the A69 from Carlisle to West Newcastle.