Customer Complaints

Customer Complaints

Inspira is committed to providing exceptional customer service. However, we accept that sometimes mistakes are made. When something goes wrong, we need our customers to tell us about it to ensure our company is continuously improving.

A complaints procedure is in place for people who feel dissatisfied with the service. Please click button below.

You have the right to complain and have it investigated.

How to complain:

If possible, raise your complaint with a member of staff or you may use one of the methods below to contact us.

If the matter is not resolved or if for any reason you are not satisfied with how your complaint had been handled, you may begin the formal complaints procedure.

You can complain in writing, by email, by telephone or by completing our on-line 'Get in Touch' form.

To contact us:

Write to: Inspira, Castle View, Gillan Way, Penrith 40 Business Park, Penrith, Cumbria CA11 9BP


Tel: 0345 658 8647

View our complaints procedure here

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